Effective 17 August 2026. Last updated 17 August 2026.
PT Solutionesia Teknologi Digital is an Indonesian company domiciled in Kota Tangerang, Banten, Indonesia. We build and operate WhatsApp AI assistants for other businesses.
Questions about Personal Data may be sent to solutionesiateknologidigital@gmail.com.
This policy covers two distinct roles.
Because of the second role, your Personal Data can sit in our systems even though you have never dealt with Solutionesia directly.
From your visit to solutionesia.com, we obtain:
We do not sell Personal Data and do not serve advertising.
This section applies if you message the WhatsApp number of a business that uses our service. Our systems store:
Avoid sending specific Personal Data such as identity numbers, card or bank details, and health information, unless the business you are contacting has asked for it to provide the service you requested.
That data is used to answer your questions and pass your enquiry to the business concerned. We do not use conversation content for our own marketing and do not sell it.
So the AI assistant can compose a reply, message content is sent to language model providers whose servers are located outside Indonesia. The providers we currently use:
| Provider | Purpose | Location |
|---|---|---|
| Meta Platforms, Inc. | Delivering and receiving messages over the WhatsApp Business Platform. | United States and Ireland |
| OpenAI, L.L.C. | Language processing to compose replies. Under OpenAI’s API terms, data is not used to train models and is retained for at most 30 days for abuse monitoring. | United States |
| Google LLC | Website visit statistics through Google Analytics 4 and typeface delivery through Google Fonts. Receives no WhatsApp conversation content. | United States |
This list may change if we replace or add a provider. Any change is reflected on this page, and our clients are notified in advance under their service agreement.
| Type of data | Retention period |
|---|---|
| WhatsApp number, name, email, and other identifiers | 24 months from last contact |
| Conversation content once identifiers are removed | No time limit |
| Aggregate statistics containing no Personal Data | No time limit |
| Transaction and financial records | As long as applicable regulations require |
The 24-month period restarts each time you contact that business again.
Under Law Number 27 of 2022 on Personal Data Protection, you have the right to:
Requests may be sent to solutionesiateknologidigital@gmail.com, stating the WhatsApp number you used and the name of the business you contacted, so we can locate the data. We respond within 14 working days at the latest.
For conversation data, the Personal Data Controller is the business you contacted. We forward your request to them or act on their instructions, and we inform you which route was taken.
System access is limited to those who need it, connections are encrypted, and each client’s data is separated by organisation. No system is entirely free of risk. If a Personal Data protection failure occurs that poses a risk to you, we notify the client concerned and the relevant authorities in accordance with applicable rules.
Our service is intended for business communication with adults. We do not knowingly collect Personal Data from children under the age of 18 without the consent of a parent or guardian.
If this policy changes, the update date at the top of the page is adjusted accordingly. Changes take effect when published and are not applied retroactively.
PT Solutionesia Teknologi Digital, Kota Tangerang, Banten, Indonesia.
Email: solutionesiateknologidigital@gmail.com
The Indonesian version is the operative version. This English translation is provided for convenience. If the two differ in interpretation, the Indonesian version prevails.