Reply late, they buy elsewhere.
We set up an AI customer service agent for your business, connected to your real stock. It serves buyers 24 hours a day, holidays included. Installed and run by the Solutionesia team, live in 5 days.
30-day money-back guarantee if you’re not satisfied.
Scroll slowly. We follow one shop for two days: day one without AI CS, day two with it.
11.30The shop is busy and your admin is serving customers. Then a chat comes in.
11.34You see the chat hasn’t been answered, so you remind your admin.
11.46While waiting, the buyer asks other shops too. The shop next door replies fast.
12.02Half an hour now. You remind them again, this time trying to keep your cool.
“Actually every chat gets answered. It’s just that the reply is a bit slow. It can take two, three hours.”
Andy, owner of iPhone Victory · from our interview, translated“Naturally, if a competitor replies faster, the customer goes to them.”
Andy, owner of iPhone Victory · from our interview, translatedHowever many times you remind them, nothing changes.Your admin is serving the customers who walk in. One person can only handle one chat at a time, and whoever is standing in front of them comes first.
13.00Same story all afternoon. Let’s skip ahead to 18.00.
You to the admin: Answer the chat!
Admin: Yes, just a sec
You: Replied yet?
Admin: Sorry, I’m with a customer
You: The chat!!
Admin: One sec!
Shop: Still available, sorry for the late reply 🙏
Buyer: already got one elsewhere 🙏
07.30Day two. This time your shop has AI CS.
The shop isn’t open yet, but chats are already coming in. From now on the AI answers, from morning to the next morning.
11.30Busy shop, another chat. This time it’s answered in 12 seconds.
hi, is the iPhone 13 128 still available?
Yes, still available 😊 iPhone 13 128GB used, iBox: • Starlight, Rp 8,500,000, battery 87% • Midnight, Rp 8,800,000, battery 90% 7-day unit exchange warranty. When would you like to pick it up?
I’ll come by this afternoon
18.00Office hours are over. Chats pick up again.
People are just home from work and finally have time to chat. Your admin is still busy in the shop, so the AI answers.
18.30Ten people ask at once.
Every one answered, fully and fast.
A human CS answers one, and the other nine wait.
21.04The shop door closes. The admin goes home.
Watch the numbers on the left. Red: chats that would have waited until morning. Below it: chats the AI has answered.Red number above: chats that would have waited until morning.
23.09A real chat at one of our clients. Asked at 23.09, answered 17 seconds later.
23.15Now you try it.
Pick a shop, then chat like any customer would.
Want AI CS like this for your business?
Check the options firstExample. The shops, stock and prices are examples. Don’t type personal data.
09.00The shop isn’t open yet. The AI CS is already at work.
Your admin arrives. Without AI, they’d open the phone to 41 unanswered chats. With AI, they find this note.Without AI: 41 unanswered chats. With AI: this note.
4 likely buyers handed to your admin. The AI gets them ready; closing the sale is still you and your team.
10.00Now, numbers from a real shop.
Same WhatsApp number, its closing rate:
Up 3.65×, from 0.82% to 2.99%.
13.00A CS salary is over Rp 5 million, before bonuses and the holiday bonus, and that covers one shift.
AI CS covers every shift. Our team installs it, connects it to your stock and runs it, so you don’t set anything up. Serious chats still go to your admin.
Why one shift isn’t enough
Almost 40% of chats come in after your admin has gone home.
Of every 10 people who chat, almost 4 ask at night.
And that’s just nights. If your admin works Monday–Saturday, 09.00–18.00, they cover only 54 hours a week. For the other 114 hours, nobody’s there.
admin on dutynobody on duty
Buyers remember service. 63 in 100 people would switch shops after one bad experience. On Shopee, how fast a shop replies to chats is even shown on its profile.
See the research
- iPhone Victory (real data from our client, 2,678 people who chatted, May to September 2026): 46% started chatting outside 09.00 to 18.00. If the admin also has Sundays off, it’s 55%. Busiest hour: 18.00 to 19.00; busiest day: Sunday.
- Uptail: 48% of prospective buyers reply to chats between 7 pm and 8 am.
- ChatMaxima (over 100,000 chats): about 38% of chats come in between 6 pm and 6 am.
- Harvard Business Review: leads contacted within 1 hour are almost 7 times more likely to keep talking than leads contacted later. Wait 24 hours and the gap can be more than 60 times.
- HubSpot: 9 in 10 buyers want an immediate reply, and 6 in 10 say “immediate” means 10 minutes or less.
- Zendesk: 63 in 100 people would switch to a competitor after one bad experience.
- Shopee: every shop’s chat response rate and response time are shown on its profile.
- WhatsApp Business Summit Indonesia 2026: 71 in 100 Indonesians message a business every day, and 83 in 100 say AI agents make finding information faster.
The 40% uses the lowest result above, to be fair to every kind of business. Apart from iPhone Victory, most of this research is from outside Indonesia; we haven’t found Indonesian research that measures this. Treat it as a picture, not an exact number for your business.
| Human CS | AI CS | |
|---|---|---|
| 24-hour cover needs | almost 4 people | 1 AI CS |
| Reply time | minutes to hours | 12 secondsaverage at our clients |
| Monthly cost of 24-hour cover | almost Rp 20 million+ | from Rp 5 million+ Meta messaging fees |
Solutionesia AI CS pricing
fromRp 5M/mo
The price depends on how many chats your business gets. We work it out in full in a meeting.
- One-time setup fee, from Rp 5 million. Live in 5 days.
- Meta’s WhatsApp messaging fees not included.
Every package includes:
- Dedicated support from a supervisor, a real person.They install, monitor and fix your AI CS. You can WhatsApp them directly.
- AI CS on WhatsApp, Instagram and TikTok, 24 hours
- Connected to your stock (POS, spreadsheet, catalog): answers on stock, prices, installments
- Serious chats handed to your admin.
Try it for 30 days. If you’re not satisfied, 100% money back, no conditions, setup fee included.
Check the options firstThis is for you if
- Choosing the right partner matters more to you than choosing the cheapest one
- You want honest advice, even when it isn’t what you expected
- You value a long-term relationship over a one-off transaction
Tonight at 11, someone will ask again.